Prince Hotel Welcome Counter

Drop off your luggage and explore Kyoto hassle-free!
Located immediately to the right after exiting the Shinkansen Hachijo Gate

Upon arriving at Kyoto Station and getting off the Shinkansen, you can drop off your luggage and head straight out for sightseeing.

Both luggage storage and delivery to hotels are provided free of charge.
★Starting April 1 (Tue), 2025, a fee of 500 yen per item (including tax) will be applied.

Hours: 9:00 A.M.–12:30 P.M. / 1:30 P.M.–6:00 P.M.

• Luggage drop-off at the Welcome Counter is available until 2:00 P.M.
• Only closed suitcases and Boston bags will be accepted.

Luggage Delivery System

*Please note in advance that there can be a delay in the delivery of luggage, due to traffic conditions, etc.
*Services of Welcome Counter are limited for the guests with same day reservations.
*In case the counter is congested, we only deposit the luggage.
*Group travelers cannot use this service.　
*Payment will be made at each hotel.

Welcome Counter Surrounding Map

Terms and Conditions

• The service is exclusively for guests staying at Grand Prince Hotel Kyoto and Lake Biwa Otsu Prince Hotel.
• Please follow the hotel’s “Accommodation Agreement”.
• In case you fail to obey, this may result in refusal of the services and accomodation.
• The service is only available from guests’ arrival date to their departure date.
• In case the luggage is not retrieved from us beyond the specified time, the hotel will dispose off the luggage as suitable.
• There will be no delivery of luggage after business hours.
• Please note that the hotel does not take responsibility for the loss of goods in case of fire, water disaster, or any other calamity, or in case of loss of deposit reciept. In addition, we are not responsible for the damage to goods and its contents that is not caused by us.
• Goods such as cash, valuable items, PC, camera, etc, precision equipments, crockery, or any other fragile material cannot be deposited.
• In addition, animals, dangerous goods, decayed material, perishable substances, difficult to handle goods or other goods decided by the hotel will not be deposited.
• Guests’ baggage might be delayed in arrival by traffic conditions.